MARS STOUT uses the latest technology to communicate report and exchange information with our clients and partners. Our dynamic web based Tax Credit Survey, Reporting, and HR solutions provide our clients with the realtime information necessary to maximize their Federal and State Tax Credits.
MARS STOUT houses all our equipment in a secure, climate controlled, facility within our corporate office. This ensures that your data is maintained by us and not out-sourced to a company that might not share the same interest in maintaining the confidentiality of your data. With the equipment housed in our facility and accessible immediately to our technical staff, we can ensure an immediate response to our client’s requests for technology changes. The ability to change and adapt to our clients is more critical now than ever before, especially given the current ever changing nature of technology.
MARS STOUT is proud of our flexibility in handling custom requests from our clients. By developing, testing, implementing and deploying our own software applications we are able to personally address any issues that may arise, independent of outside vendor solutions. We believe that "Customer Service" is one of the most important parts of being a Service Provider.
MARS STOUT Data Services Managers were responsible for the in-house development of our TCRS ( Tax Credit Retrieval System) Software. Mike Clark, VP. of I.S., has invested more than 20 years with MARS STOUT, creating innovative software and database development for tax credit programs. Mike developed one of the first-of-its-kind tax credit calculation programs for the federal Targeted Jobs Tax Credit (TJTC) program, the predecessor to the current Work Opportunity Tax Credit (WOTC) program. This exemplifies MARS STOUT’s longstanding history of innovation and excellence as leaders in the tax credit industry.
Our TCRS Software identifies potential eligibility, and monitors the certification process of new employees hired by our clients, whether for federal or state tax credit and incentive programs. The TCRS application has undergone continual innovations and modifications, incorporating technological as well as state and federal program changes, maintaining its state-of-the-art capabilities.
Our clients currently have the ability to FTP all wage and new-hire information to dedicated directories using our PGP encryption certificate for security.
When every call or Internet connection could lead to a possible tax credit for our clients, we want to make certain that we provide a fast, secure, adaptable solution to any client's request.
Telephone/Communications Summary
MARS STOUT utilizes a state-of-the-art telecommunications system. Using call vectoring and automatic call distribution, we manage the 800 lines feeding into the call center, while routing them in a timely fashion to pre-selected agent groups.
MARS STOUT provides customized reporting packages for our clients. The Basic Call Management System provides an array of reports and real time statistics, enabling us to carefully plan staffing coverage and provide clients with up to the minute feedback. Integrating our UNIX network with our PBX provides our clients a cutting edge customer service tool. Customized screens for clients can be provided, enhancing service time and quality
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